Terms & Condistions

1. Detailed description of goods and/or services
Yerba Mate South Africa is a business in the herbal tea industry that imports yerba mate herb and accessories.


2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 working days and delivery confirmed by way of email with a tracking number after the order has been dispatched with our appointed 3rd party courier partner.


3. Export restriction
The offering on this website is available to South African clients only.


4. Return and Refunds policy
The provision of goods and services by Yerba Mate South Africa is subject to availability. In cases of unavailability, Yerba Mate South Africa will refund the client
in full within 30 days. In case of receiving damaged goods the customer may  claim replacement of goods within 5 working days of signing for goods received. Claims can be made by email to jovi@yerbamatesouthafrica.com. Following the claim, the customer can prepare the damaged goods for collection by Yerba Mate South Africa or an entity appointed by Yerba Mate South Africa. After inspection of damaged goods by Yerba Mate South Africa, we will replace and ship new goods to the customer accordingly. Cancellation of orders by the client will attract a 25% administration fee.

5. Customer Privacy policy
Yerba Mate South Africa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal
information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .


6. Payment options accepted
Payment may be made via Visa and MasterCard.


7. Card acquiring and security
Card transactions will be acquired for Yerba Mate South Africa via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.


8. Customer details separate from card details
Customer details will be stored by Yerba Mate South Africa separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.


9 Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).


10 Responsibility
Yerba Mate South Africa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.


11 Country of domicile
This website is governed by the laws of South Africa and Yerba Mate South Africa chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


12 Variation
Yerba Mate South Africa may, in its sole discretion, change this agreement or any part thereof at any time without notice.


13 Company information
This website is run by Jovald Henriksen based in South Africa trading as
Yerba Mate South Africa.


14 Yerba Mate South Africa contact details
Company Physical Address: 
Email: jovi@yerbamatesouthafrica.com or

mikhael@yerbamatesouthafrica.com

Telephone: 

Jovald 'jovi' Henriksen: 079 8636841

Mikhael Bou Rjeily: 072 5638090

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